Customer Care

Here you will find everything you need to know about shopping online with All Things Golden.

If you don't find the information you need, contact us and a lovely member of our A.T.G team will get back to you asap.

Shipping

All orders placed between Mon-Fri before 2pm AEST will be shipped the same day. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive this please check your junk or get in touch.

All delivery timeframes are from the day the order is shipped. Please allow for potential delays due to current COVID-19 restrictions out of our control.

AUSTRALIAN ORDERS
FREE STANDARD SHIPPING ON ALL ORDERS
Standard post: 2-7 business days
Express post: 1-2 business days

FREE EXPRESS SHIPPING ON ORDERS $150+
Or just $5 on any order under $150

INTERNATIONAL ORDERS
Please find updated shipping times to account for current COVID-19 climate. We now offer DHL Express, for the fastest and most reliable delivery. All prices are listed in $AUD.

NEW ZEALAND
Standard (7-15 business days): Free
DHL Express (2-3 business days): $15.00

UNITED STATES
Standard (10-25 business days): $10.00
DHL Express (5-7 business days): $20.00

UNITED KINGDOM
Standard: Currently not available
DHL Express: Currently not available

EUROPE + SCANDINAVIA
Standard: Currently not available
DHL Express (5-7 business days): Currently not available

CANADA
Standard: Currently not available
DHL Express (5-7 business days): $20.00

ISRAEL + UAE:
Standard: Currently not available
DHL Express (5-7 business days): $40.00

For any countries not listed here, please contact us and we will do our best to organise a shipping quote.

Returns

Easy returns means you can try A.T.G stress and hassle free!

AUSTRALIAN ORDERS (FULL PRICED ITEMS)
You are welcome to return for an online credit, exchange or refund. This includes the purchase of any full priced items using our welcome 10% off discount code.

SALE ITEMS
Items purchased during a flash sale/Promotional event are eligible for online credit or exchange only.

INTERNATIONAL ORDERS (FULL PRICED ITEMS)
You are welcome to return for an online credit or refund. This includes the purchase of any full priced items using our welcome 10% off discount code.

SALE ITEMS
Items purchased during a flash sale/Promotional event are eligible for online credit only.

TO REQUEST A RETURN
If the order is not quite right for you, please contact us within 7 days to discuss. We personally quality check each item before it is sent, if you believe that your item is faulty, please email us with images immediately.

OUR CUSTOMER SERVICE
Contact email is: info@allthingsgolden.com.au

Please include the following information in this email:
- Order number
- Product/s you are wanting to return
- Reason for return

We will then reply via email to confirm with return instructions.
Please be careful when trying on your purchase as any marks may disrupt the return process.

IMPORTANT: All return requests need to be made within 7 days of receiving your order. Any return requests made outside this period will be denied. All returned items must be in their original, unworn condition – free of odours and marks.

OUR RETURN ADDRESS IS:
All Things Golden
102 Green Street
Cremorne
VIC, 3121

NOTE: All shipping costs associated with the return/exchange of an order are payable by the customer. Returns will be processed within 2 business days of receiving them.

FULL PRICED ITEMS
EXCHANGE (AUSTRALIA ONLY)
If you love your A.T.G purchase but simply need another size (or you are wanting to try another style), please include this information in your return request email.

CREDIT
We will hold the requested item while we wait for your return so that no one else purchases it.
If you know you will be shopping with A.T.G again in the near future, an online credit note can be issued for the full amount of the order returned. Once your return is received and processed, you will receive this in the form of a unique coupon code. This code has no expiry date.

REFUND
We want you to be 100% happy with your A.T.G purchase. If you are not, you may be eligible for a refund (less shipping). Once your return has been processed and assessed, we will refund your order immediately and notify you via email.
All refunds will be processed via the original method of payment.

SALE ITEMS
Products permanently marked down on the website are final sale. You are not eligible for a refund but are welcome to an online credit or exchange (Australia only).

Pre Order

When something has sold out but is coming back in stock very soon, we will often make it available for pre-order. What this means is, to make sure you don’t miss out on your size again, you can pre-order it now and it will be shipped out to you as soon as it arrives. Every pre-order item will have an estimated delivery date on the product page in the main description. We endeavour to send all pre-order items on or before this estimated arrival date. Once your pre-order has been shipped, you will receive a notification email with tracking.

CAN I CANCEL A PRE-ORDER?
If the pre-ordered item is on time, you may cancel your order but this will incur a $5AUD cancellation fee.
If the pre-order item is late, you are of course welcome to a full refund if you wish to cancel.

We will always let you know if it is looking like a shipment is running later than expected.

Fit Notes & Size Guide

All Things Golden is an Australian label and generally runs true to size.
Every product page has its own sizing tab with specific sizing notes and recommendations.
You can also use our general size guides to help you choose what size is best for you.

CLOTHING
This is to be used as a general guide only. Sizing may vary according to style and fabrication.
Measurements are provided to give you an approximate idea of what size you will be in all things golden against your own measurements.

Clothing Sizes

SHOES
Please note that all shoes are listed in euro sizes.

Shoe Sizes

Payment Options

We accept payments via all major credit card providers, PayPal, Afterpay + Zip Pay.

WEAR NOW, PAY LATER!
We want you to be able to have your A.T.G now with as little financial stress as possible.
We now offer two interest free, instalment payment options.

AFTERPAY
Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.
You must be over 18 years old and be the authorised card holder of an eligible debit/credit card to apply. All orders are subject to Afterpay’s approval - if you have any overdue payments, Afterpay will not be available to you. Read the full terms of this service here.

ZIP PAY
Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later. No upfront payments are needed. You can read about zip pay in more detail here.

Terms & Conditions

AUSTRALIA POST EXPRESS DELIVERY
In extreme circumstances, goods may not be delivered next day due to system failures, adverse weather, strikes, natural disasters etc. We advise you place an order early to avoid disappointment as these circumstances are beyond the control of all things golden.

CURRENCY CONVERSION
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

CUSTOMS CHARGES
The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. All things golden is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

POLICIES & TERMS
To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.