Privacy Policy
Your most frequently asked questions.
General
A.T.G generally runs true to size, though sizing may vary depending on the style and fabrication. For specific fit and measurement details for each style, please check the "Details" and "Fit Notes and Size Guide" tabs on every product page. Our size guide will provide an approximate comparison to your own measurements. If you would like more help with sizing or have any other questions about an order you would like to place, please contact our experienced customer service team here.
When a product is out of stock, simply click the 'join waitlist' button on the product page and enter your email to sign up for back in stock notifications. Once the item is restocked you will be one of the first to be notified via email.
Always follow the specific care instructions found on the inside of your garment. Care instructions are also available on each product page under the "Details" tab. Following these instructions is important for maintaining the longevity of your item/s.
A.T.G is available exclusively through our website and our A.T.G Flagship Store in Hawthorn East, Victoria (opening soon). Discover here.
If you sign up to our member database here, you will receive 10% OFF your first order + exclusive benefits. We don’t often participate in sales as we order to demand and have limited units. We believe that discounts can lead to overconsumption, so we focus on creating timeless, high-quality items that will last for years to come. Each year we participate in Afterpay Day and Black Friday sales, however our stock is limited and tends to sell out quickly, especially during sales. If you've set your sights on something special, we recommend securing it now to avoid missing out.
All gift cards and store credit notes are valid for three (3) years from the date of issue, unless otherwise required by law. The expiry date will be displayed on the digital gift card and provided in the email.
E-gift cards are currently unavailable to purchase outside of Australia.
Order
We accept payments via all major credit card providers, PayPal, ShopPay, Google Pay, and Apple Pay. We also offer buy now, pay later options including Afterpay, Zip Pay, and Klarna; if available in your location, these will appear at checkout. Payments for international orders are securely processed via Global-E, our trusted global ecommerce partner, with all prices, taxes, and duties calculated and displayed at checkout based on your location. Read more about payment options here.
Ensure the code has not expired and that you're entering it correctly, including the proper spacing. Please note that discount codes cannot be used in conjunction with promotional sales. If you are still having issues, please reach out to our customer service team here.
Once an order has been processed through our warehouse, we’re unable to make any amendments. Please ensure you review your order carefully at checkout before confirming and processing payment.
Please email us here, including images of the faulty/incorrect item along with your order details and our customer team will work to resolve the issue with you.
For international orders, payment is securely processed by Global-E, our trusted international checkout partner. Your bank statement may show Global-E rather than All Things Golden. For more information, please see our T&C's.
Shipping
Yes, we offer same day delivery to Melbourne metro via Rendr. Simply enter your shipping address at checkout and if your postcode is eligible for same day delivery, the shipping option will appear. Same day delivery is available for orders placed before 12pm AEST each business day (excludes weekends and public holidays). Orders placed after 12pm will be scheduled for delivery the next business day. Find out more about shipping here.
Yes we ship wordwide, with DHL Express- for affordable, fast and reliable delivery. Your checkout will automatically appear in your local currency. Please see our Shipping page for for more info.
For international orders, duties, taxes, and import charges may apply depending on the destination country. These charges may be included in the product price, calculated at checkout, or payable upon delivery to local customs authorities, depending on your location. All duties and taxes are determined by local customs authorities and/or our global e-commerce partner and are outside of All Things Golden’s control. If a shipment is refused due to unpaid duties or taxes, any return shipping costs, duties, taxes, or associated fees may be deducted from your refund.
Orders with all items in stock placed before 2pm AEST will be dispatched on the same day. If placed after 2pm AEST, your order will be shipped the next business day. During busy periods/promotional events there may be a slight delay in the dispatch of your order.
Australia Post express orders should arrive within 1-2 business days. Australia Post regular orders should arrive within 2-7 business days. Orders placed outside of Australia usually take 2-7 business days. For a list of delivery timeframes visit our shipping page here.
Returns
Full priced items may be eligible to return for a credit, exchange (Aus) or refund. Please see the full returns policy here.
Promotional sale items can be returned for a credit note or exchange (Aus). Archive sale items are final sale. No returns or exchanges. Please see the full returns policy here.
No, once your return has been lodged and is in transit back to us, you cannot amend your return outcome. Follow steps on "how to return" here.
Please check your return tracking code and allow 2-5 business days for processing once it has reached our HQ. If your return has been with us longer than this, please get in touch with our customer care team here.
A.T.G Flagship Store
We are currently moving into our beautiful new space in Hawthorn East, opening soon. We can’t wait to welcome you there very soon. Discover The A.T.G Flagship here.
CONTACT US
Can't find the Customer Care information you need? Please reach out to our customer experience team who are here to assist with anything you need.