COMPANY INFORMATION

Business name: All Things Golden Pty Ltd
ACN: 621818906
ABN: 73621818906

For international orders, All Things Golden partners with a third-party global ecommerce provider to facilitate cross-border sales. Further details are set out in the “International Orders” section below.

PRODUCT INFORMATION

We strive to ensure that all product information, including descriptions, pricing, and availability, is accurate and up-to-date. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions without prior notice.

ORDERING & PAYMENT

All orders are subject to acceptance and availability. We accept various payment methods, and all transactions are processed securely. Payment must be made in full before orders are dispatched. For international orders, payment processing, currency conversion, and transaction settlement may be facilitated by our third-party global ecommerce partner.

SHIPPING & DELIVERY

Shipping times and costs vary depending on the destination and shipping method selected. While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. For international orders, shipping timelines may vary depending on destination, customs processing, and local delivery partners. Delivery timeframes are estimates only and are not guaranteed.We advise you to place an order early to avoid disappointment as these circumstances are beyond the control of All Things Golden.

RETURNS AND REFUNDS

Our return policy, including conditions for returns, time frames, and the refund process, is detailed on our Returns Policy page. By making a purchase, you agree to our return and refund terms. Please note, a $20 USD processing fee will be deducted from U.S returns when issuing a refund. For international orders, returns and refunds may be processed by our third-party global ecommerce partner on our behalf. Refunds will be issued in the original payment currency and method where possible.

E-GIFT CARDS AND STORE CREDIT

E-gift cards purchased directly from All Things Golden are available through the Australian store and checkout. All e-gift cards are valid for three (3) years from the date of issue, with the expiry date shown on the digital card or accompanying email. E-gift cards may be redeemed for purchases on the All Things Golden website; if the order value exceeds the available balance, the remaining amount must be paid using another accepted payment method. Any unused balance will remain available until the expiry date. E-gift cards issued as store credit for returns are also valid for three (3) years and may be redeemed globally on the All Things Golden website, subject to shipping availability. E-gift cards are non-refundable, not redeemable for cash, and should be treated like cash, as All Things Golden is not responsible for lost, stolen, or unauthorised use. Any remaining balance after the expiry date cannot be used or reactivated, except where required by law. All Things Golden reserves the right to update these terms from time to time.

CURENCY CONVERSION

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this to ensure that the selected currency remains consistent when browsing our website so that the prices can convert to your (the visitor) local currency. For international orders, currency conversion rates and final transaction amounts may be determined by our third-party global ecommerce partner and/or payment providers.

INTERNATIONAL ORDERS

For customers placing orders outside of Australia:

- Your purchase may be processed by our third-party global ecommerce partner, who acts as the seller of record for international transactions.

- This means that your contract of sale may be with that partner rather than directly with All Things Golden Pty Ltd.

- By placing an international order, you agree to the terms and conditions of our global ecommerce partner, which are available at checkout.

- Our global ecommerce partner is responsible for processing payments, managing applicable duties and taxes, and facilitating international checkout and compliance.

- Pricing, duties and tax treatment may vary by market and may be adjusted from time to time to reflect local requirements and best practice.

CUSTOMS CHARGES

For international orders, duties, taxes, and import charges may apply depending on the destination country. Depending on your location, these charges may be included in the product price displayed on our website, and/or be calculated and charged at checkout, and/or be payable upon delivery to local customs authorities.The presentation of duties and taxes is determined based on local market requirements and best practices. All applicable duties and taxes are determined by local customs authorities and/or our third-party global ecommerce partner and are outside the control of All Things Golden.If duties and taxes are payable upon delivery and a shipment is refused, any return shipping costs, duties, taxes, or associated fees may be deducted from your refund.

FLAGGED FRAUDULENT ORDERS

Due to the increasing amount of fraudulent activity online, our customer care team may reach out to you to confirm details If your order is flagged as fraudulent. We must follow this verification process to protect our customers and our brand. This ensures that all orders are legitimate and securely processed, providing you with the peace of mind that your information and purchases are safe. Rest assured, we will never request details beyond what we already have on file. If your order is flagged as high-risk fraud, it will automatically be cancelled.

PROMOTIONAL SALES

This includes Black Friday, Afterpay, Memorial, Boxing Day and VIP sales. Promotional codes are valid only for the timeframe communicated. These codes exclude New Arrivals, Shoes and Gift Cards. Any additional exclusions will be stated in the sale email communication. Promotional codes cannot be used in conjunction with any other offer, discount or promotion. All purchases are subject to our sale returns policy unless otherwise stated. If exchanging a sale item, the discount cannot be transferred to a new item and will only apply for a size change. By making a purchase during a sale, you agree to our sale return policy and terms.

LUXE RIB™ BUNDLES

This offer is valid for a limited time only and applies exclusively to 3 or more full-priced Luxe Rib™ items. It is not available in conjunction with any other discount. The offer is unavailable during site wide promotions or sale periods. All details, including eligibility and availability, are subject to change or withdrawal without prior notice.

POLICIES & TERMS

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending it to a gift recipient.

PRIVACY POLICY

Our Privacy Policy, which details how customer data is collected, used, and protected, is available on our Privacy Policy page. For international orders, your personal data may be shared with our third-party global ecommerce partner for the purpose of processing and fulfilling your order. By using our website, you consent to the practices described in our Privacy Policy.

INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the property of All Things Golden or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

LIMITATION OF LIABILITY

All Things Golden is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. This limitation of liability applies to the fullest extent permitted by law. To the extent permitted by law, All Things Golden is not liable for any acts or omissions of third-party service providers involved in processing international transactions.

GOVERNING LAW

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms shall be resolved in the courts of Australia. For international orders, additional local consumer laws may apply depending on your country of residence.